Privacy Policy

This Privacy Policy (hereinafter referred to as “Policy”) is in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, and applicable RBI guidelines and regulations and describes the information collected from you (hereinafter referred to as “You”, “Your” or “User”) on Your visit to the Platform (defined further) and use of Platform; manner and procedure of collection of such information; use, storage, and disclosure of information collected; rights and choices available to You with respect to the information collected; and how BValue Services Private Limited (hereinafter “Buddy Loan”, “We”, “Us”) including online platform(s) www.buddyloan.com and “Buddy Loan” (Mobile Application) (Collectively “Platform”).

This Policy constitutes a legal agreement between You as the User of the Platform, and BValue Services Private Limited as the owner of the Platform. For clarity, User shall mean any person, who visits, uses and/or transacts through the Platform. You are permitted to use the Services available on the Platform only if you are a natural person, a citizen of India, and at least eighteen (18) years of age.

By visiting or accessing the Platform and voluntarily providing Us with information, including, but not limited to, personal information and sensitive personal information, You are consenting to Our use of the information in accordance with this Policy.

Disclaimer: We reserve the right to modify this Policy at any time and update this Policy from time to time, so please review this Policy frequently to understand the latest policy adopted by Us. Changes and modifications to this Policy will take effect immediately upon posting on the Platform. Any continued use of the Services shall signify Your acceptance of such updated Policy.

IF YOU DO NOT AGREE WITH THE TERMS AND CONDITIONS OF THIS POLICY, PLEASE DO NOT USE OR ACCESS THIS PLATFORM.


  1. COLLECTION AND STORAGE OF PERSONAL INFORMATION: Personal Information collected from the Users is securely stored at servers located in India by BValue Services Private Limited. We use reasonable safeguards to preserve the veracity and security of the information collected against loss, theft, unauthorised access, disclosure, reproduction, use or amendment. To achieve the same, We use reasonable security practices and procedures as mandated under applicable laws for the protection of Your information. However, You understand and accept that there’s no guarantee that data transmission over the Internet will be completely secure and that any information that You transmit to Us is at Your own risk. We assume no liability for any disclosure of information due to transmission errors, unauthorized third-party access to our Platform and databases, or other acts of third parties, or acts or omissions beyond our reasonable control and You shall not be entitled to hold Buddy Loan responsible for any breach of security.

  2. PERSONAL INFORMATION COLLECTED: In order to provide you with a smooth and secure journey on our Platform, we collect your personal information including but not limited to the following:
    1. All information uploaded by the User on our Platform at the time of registration. This includes your personal information like first name, last name, email address, date of birth, mobile number, address with PIN Code.

    2. Buddy Loan is a Digital Fintech Marketplace that has partnered with RBI-approved lenders to facilitate their lending business. Buddy Loan helps its users to connect with these RBI-approved lenders thereby enabling You to avail products offered by the Lending Partners such as loans and credit cards among other financial products, which shall vary from partner to partner. We collect the following information from You with Your explicit consent for processing Your loan application:
      1. Education details,
      2. Details of parents,
      3. House ownership details,
      4. Salary account details,
      5. Name of the bank where You have a primary account,
      6. Details regarding Your employment, comprising of years of experience,
      7. Details of income,
      8. Name of the current and previous employers,
      9. Details regarding the years/months completed with the current employer;
      10. KYC: We shall seek a ‘one-time access’ of the camera for selfies/photos for KYC and collect KYC documents; and
      11. Any other information as required by the RBI-approved lenders.

      Except as explicitly mentioned in this policy, we do not access or collect any mobile phone resources such as files, media, contact lists, call logs, telephony functions, or biometric data.


  3. DISCLOSURE / SHARING OF PERSONAL INFORMATION:
    1. With Lending Partners: Personal Information collected from You is shared with our RBI-approved lenders for the purpose of completing your application. We shall collect information for application processing as mentioned in this Clause upon seeking Your “explicit consent”.

    2. Marketing and Promotional Purpose: At the time of registering on the Platform, Users have to provide their mobile number and email address for OTP. Hence, by registering you authorize the Buddy Loan (including its RBI-approved lenders and affiliates) to send texts and email alerts to you with your login details and any other service requirements, including promotional mails and SMS, even if you have registered yourself under DND or DNC or NCPR services. Your authorization shall be valid as long as your account is not deactivated or unless you withdraw your consent. If You wish to withdraw your consent, please feel free to reach out to info@buddyloan.com requesting the same.

    3. Disclosure to Third Parties: We do not share your Personal Information with any third parties for commercial purposes which is contrary to, or otherwise violates this Policy. Notwithstanding the foregoing, We may share the information collected with our RBI-approved lenders, Affiliates, employees, and Service Providers, for the purposes as set forth in this Policy.

  4. RIGHT TO WITHDRAWAL OF CONSENT: Buddy Loan respects Your rights over your Personal Information. If during any time, you feel that we do not require the retention of your personal information or if you ask us to delete or remove your personal information, we shall do the same without asking any further questions. Please feel free to write to info@buddyloan.com / legal@buddyloan.com for such withdrawal.You can also unsubscribe from Buddy Loan by clicking on the given link :https://www.prod.buddyloan.com/unsubscribe

    5. Note : We request that you review the information you have provided. If any information is inaccurate, incomplete, or outdated, you have the right to submit corrected details to us. Upon receiving your notification, we will promptly update our records within one (1) month. To help us offer you effective services, please ensure that the information you provide is always accurate and up-to-date.

    Please note that we disclaim all responsibility for the authenticity of the information you provide to us.

  5. DATA SECURITY: Buddy Loan understands the importance of one’s personal information and thereby always uses the highest applicable standard to protect the information collected from You. We have put in place appropriate security measures to deal with any suspected data security breach. However, Users are aware that no information transmitted over the internet is safe and there is always a chance of breach of such data even when the highest security is in place. Therefore, we cannot guarantee its absolute security. Further, you are responsible for maintaining the confidentiality and security of your login id and password and must refrain from sharing your credentials with any third party.

  6. ​​DATA STORAGE AND INFORMATION SECURITY:The information provided by the User is stored in access controlled facilities with restricted access. User information transmitted over the internet is protected through the use of encryption, using the Secure Socket Layer (SSL) or equivalent protocols. We store and process your personal information on Amazon Web Services (AWS) cloud infrastructure. To ensure the security and integrity of your data, we implement a range of safeguards, including firewalls, encryption of data via SSL, and access authorization controls. These measures help protect your information against loss, theft, unauthorized access, disclosure, modification, or misuse.

    7. Our security practices align with applicable laws and industry standards to safeguard your information. We maintain a comprehensive information security policy that includes managerial, technical, operational, and physical controls to ensure data protection at all levels.

    Please note, all information you provide to us is stored on servers located in India.

    In the event of a security breach involving your information, we will take all necessary steps to prevent further misuse and mitigate any potential risks. We will also make reasonable efforts to notify you electronically, so you can take appropriate action to protect your interests.

  7. DATA RETENTION AND DESTRUCTION:We take reasonable steps to ensure that your information is retained only for as long as necessary to fulfil the purpose for which it was collected, or longer if required by applicable law, with appropriate safeguards in place.

    8. Additionally, all other information collected and stored is anonymized and aggregated in an irreversible manner. By providing your information, you explicitly consent to our use of such anonymized data for analytical and other purposes, without restriction, except as required by applicable law.

  8. GRIEVANCE REDRESSAL MECHANISM: BValue Service Private Limited has appointed a Grievance Redressal Officer who shall be available to redress customer grievances relating to any digital lending-related complaints and any such disputes arising out of this Privacy Policy.

    9. The name and contact details of the Grievance Redressal Officer are provided below:

    Name: Sreetama Roy
    Address : No. 1187, Bhagwati, 2nd Floor, 5th Main, 21st Cross,
    HSR Layout, Sector- 7,
    Bengaluru – 560102, Karnataka

    Email: legal@buddyloan.com

    N.B: Request You to give us 48-72 hrs to resolve your complaint.

  9. JURISDICTION AND GOVERNING LAWS: BValue Services Private Limited is having its registered office in Bengaluru, Karnataka. For any such dispute arising out of this Policy, the Courts at Bengaluru, Karnataka shall have the exclusive jurisdiction to try such dispute.

  10. CHANGE IN PRIVACY POLICY :
    1. Buddy Loan will periodically inform its users, at least once every year, of its rules and regulations, privacy policy or user agreement or any change in this respect; and

    2. Buddy Loan will periodically inform its users, at least once every year, that in case of non-compliance by its users with rules and regulations, privacy policy or user agreement, Buddy Loan reserves the right to terminate the access or usage rights of the users to its platform and/ or remove any information on its platform which does not comply with the Information Technology.



playstore Rated 4.5 on Google Play mobile 10M+ App Installs applicant 25M+ Applicants till date & growing man 150K+ Daily Active Users